Centralized Order Management with Call Center

Sweed's Call Center solution streamlines your dispensary's customer interactions, order processing, and multi-store support. A smooth experience for staff and shoppers.

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Multi-Store Order Processing

Manage pickup and delivery orders across multiple locations from a single interface. Ensure real-time order tracking and store coordination for your dispensary.

Customer Profile Access

View customer details, purchase history, and loyalty status while taking orders, allowing for a personalized cannabis shopping experience.

Simple Cart Management

Add, remove, or modify items in the cart during phone orders, ensuring accurate and flexible order fulfillment.

Guest & Registered Customer Support

Process orders for registered customers and guest shoppers, capturing key details for follow-up and loyalty incentives at your dispensary.

Marketing & Loyalty Sign Up

Allow customers to opt into marketing communications and loyalty programs over the phone.

Payment & Order Modifications

Support various payment methods, split payments, and refunds while allowing order modifications before fulfillment.

Real-Time Communication & Coordination

Track order statuses, send updates, and coordinate efficiently with dispensary staff to provide a smooth customer experience.

Enhance Customer Service

Optimize order management and customer interactions with Sweed's Call Center solution for cannabis retailers.

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Increase sales by up to 35%

Saves 10+ hours/week on admin work

Increase ticket count by up to 28%

Drive 2x more customer engagement