CloudHaven Dispensary, a single-store recreational operator in South Beloit, Illinois, built its reputation on delivering a top-tier customer experience. But, behind the scenes, fragmented systems and inventory headaches slowed growth. Running separate systems for POS and SEO/digital presence, the dispensary struggled with platform fragmentation, limited marketing reach, and daily reconciliation issues.
With a lean team, CloudHaven needed a solution that was both powerful and easy to use. They needed one platform to replace multiple vendors, save time, improve accuracy, and drive sales. When they switched to Sweed, CloudHaven unlocked seamless operations, precision marketing, and measurable growth, including a 35% increase in sales.
Problem
CloudHaven’s legacy tech stack created barriers to growth:
- Too Fragmented: Separate POS and SEO tools led to inefficiencies and data silos.
- Too Error-Prone: Frequent inventory discrepancies wasted time and eroded staff confidence.
- Too Limited: Marketing capabilities were basic, with no easy way to run targeted, automated campaigns.
- Too Costly: Managing multiple vendor relationships drained resources and time.
The result? Slower sales, compliance risk, and fewer opportunities to drive customer engagement.
Solution
CloudHaven migrated to Sweed to unify POS, eCommerce, inventory, and marketing into a single platform. Key capabilities included:
- Advanced eCommerce + Cart Personalization: Hot Deal carousels adapting dynamically to shopper behavior.
- Marketing Automation & Segmentation: Built-in campaigns with opt-in tracking and integrated discounts.
- Warehouse App + Batch Integrity Tools: Real-time Metrc sync, rescan-at-register, and daily warehouse tools eliminated discrepancies.
- Real-Time Reporting & Budtender KPIs: Easy-to-digest sales and team performance insights drove smarter decision-making.
By consolidating into Sweed, CloudHaven gained one intuitive platform that both staff and managers could rely on daily.
Results
CloudHaven Dispensary saw dramatic improvements after implementing Sweed:
- 35% increase in sales driven by better promotions, smarter merchandising, upsell-driven eCommerce flows, and a new loyalty program.
- Streamlined operations with Rescan at Register and Warehouse App, reducing inventory discrepancies in real time.
- Daily adoption of Warehouse Tools, with team members praising Sweed’s intuitive interface and real-time Metrc syncing.
- Smarter marketing campaigns without third-party costs, reaching the right customers at the right time.
Impact
With Sweed, CloudHaven turned inefficiencies into growth opportunities:
- Simplified Operations: One platform solved daily headaches and reduced manual errors.
- Smarter Marketing: Automated campaigns and personalization drove sales and loyalty.
- Sustainable Growth: A 35% sales increase gave CloudHaven the confidence to scale while keeping operations lean.