Bridging Online Ease with In-Store Engagement
In traditional cannabis retail, the Customer Facing Display, or Second Screen, has typically served as a static, passive showcase. Shoppers could view available products but couldn’t interact directly, leading to slow checkouts, communication errors, and missed upsell opportunities.
Sweed’s Customer Facing Display transforms this experience by merging the interactivity of online shopping with the tactile, compliant nature of in-store sales.
What Is the Customer Facing Display?
The Customer Facing Display is an interactive customer-facing display that syncs directly with the Sweed POS. It gives customers control, visibility, and engagement during their in-store journey, without compromising compliance or budtender efficiency.
Key capabilities include:
- Add-to-Cart Functionality: Shoppers can tap to add items directly to their cart from promotions, menus, or product detail pages.
- Real-Time Order Management: Customers can adjust quantities, remove products, and view totals instantly, with updates mirrored to the cashier’s interface.
- Integrated Promotions: Deals and discounts appear dynamically, encouraging upsells and larger baskets.
- Personalization: Linked customer accounts display names, loyalty savings, and messages for a tailored shopping experience.
- Seamless Compliance: Every interaction syncs with the POS to maintain regulatory accuracy and operational control.
Designed for Efficiency and Growth
The Customer Facing Display empowers both customers and dispensary teams by simplifying transactions and amplifying engagement.
Benefits include:
- Reduced friction: Faster checkouts and fewer communication errors.
- Higher average order value: Visual deals and intuitive upsells drive incremental revenue.
- Operational efficiency: Budtenders can focus more on service and product education rather than manual entry.
- Enhance loyalty: Personalized messaging and dynamic promotions encourage repeat visits.
How It Works: Seamless Interaction Across the Shopping Journey
From browsing to checkout, the Customer Facing Display ensures a modern, effortless, and interactive process:
- Explore the catalog: Customers browse a sortable, filterable product list that mirrors Sweed’s eCommerce UX, with clear category filters and thumbnail previews for faster discovery.
- Search intuitively: A built-in search function makes product discovery fast and straightforward.
- View active deals: Promotions are centralized so shoppers can easily see and act on discounts.
- Manage the cart: Items can be added, adjusted, or removed with instant synchronization to the cashier’s POS.
- See real-time savings: Promotions update dynamically as customers make selections.
- Complete the sale: During checkout, customers see a full receipt with tax, discount, and loyalty details.
Easy Setup for Retailers
Dispensaries can enable the Customer Facing Display instantly:
- In the Sweed portal, go to: Settings → eCommerce → Advanced
- Active Use new 2nd screen
- Once enabled, a unique URL and QR code connect cashier terminals to the new displays automatically.
Why It Matters: Setting a New Standard in Cannabis Retail
Sweed’s interactive Customer Facing Display represents a major advancement in cannabis retail technology by combining real-time data, customer autonomy, and seamless compliance.
This innovation provides retailers with a modern, scalable tool to boost revenue per customer and creates a consistent, high-quality experience across both online and in-store channels.
Want to learn more about Sweed’s powerful retail platform? Schedule a demo with our team of experts.
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