Run Surveys To Collect Insights & Reviews

The customer survey software built for dispensaries — collect feedback across every touchpoint with ready-to-launch templates, automated targeting, and instant insights.

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Sweed Surveys dashboard showing survey templates and campaign setup

1. Survey Builder

Create Surveys Fast, Right Inside the Platform

Create and launch surveys directly in Sweed with an intuitive builder that gets you live in minutes. Choose from 15+ templates covering the most common scenarios — each with a pre-built workflow already set for when it's shown, who sees it, and how it's delivered — or start from scratch for anything more specific.

NPS, satisfaction, budtender, and product-specific templates
Pre-configured trigger, audience, and delivery settings you can adjust anytime
Fully custom question types and branching logic

Sweed Surveys page with ready-to-use survey scenarios and a create-from-scratch option

2. Automation

Run the Entire Sequence Automatically

Configure once with the integrated Sweed workflow builder. Set the dates, the frequency, triggers, and channels, then leave the full survey sequence running automatically.

Trigger off events like purchase, visit, or sign-up
Flexible frequency and capped max runs per customer
Delivery channels: email, push, or text

Sweed survey workflow builder with trigger, audience, and email action blocks

3. Targeting

Control Customer Reach with Flexibility

Set up surveys for specific audience segments — recent online buyers, particular product purchasers, and more — using dynamic audiences from Marketing → Segments.

Multi-layer segments per survey
Narrow targeting with negative groups
Real-time segment behavior updates

Sweed survey audience settings for included and excluded customer segments

4. Local Visibility

Accumulate Google Reviews

Automatically direct customers to leave a Google review after completing a survey, strengthening your dispensary's local search presence.

Automated one-click redirection setup — straight to your Google Business Profile
Applies consistently across all completed surveys
Works across web, app, and in-store touchpoints

Sweed Google review invitation settings and preview example

5. Analytics

Turn Feedback into Action

View aggregated and user-level analytics in charts and tables in one dashboard. Built-in AI insights automatically analyze results to highlight what's working, flag what's not, and point out specific areas where the dispensary can improve.

Response trends in dynamics
Average and total rates calculated automatically
AI-generated highlights and improvement recommendations
Customer-level data with email and submission date

Sweed survey analytics dashboard with response trends, rating charts, and customer-level submissions

Customer Survey Software Questions

Answers to common questions about collecting and acting on dispensary customer feedback.

What is customer survey software?

Customer survey software lets a business collect structured feedback through email, text, push notification, or in person, then turn those responses into data it can analyze. For cannabis retailers, direct feedback is especially valuable when advertising and marketing channels are restricted. Sweed Surveys is built directly into the Sweed platform, so surveys can trigger from a purchase, visit, or sign-up and results flow into your existing customer and sales data instead of living in a separate tool.

Why are customer satisfaction surveys important for dispensaries?

Cannabis retail is competitive and often price-driven, so the dispensaries that retain customers understand why people come back — or do not. Surveys surface issues that sales data alone cannot show, including budtender interactions, product satisfaction, wait times, and checkout experience. With cannabis marketing restrictions limiting traditional outreach, direct feedback is one of the most reliable ways to improve retention.

What types of surveys can I run?

Sweed Surveys includes 15+ ready-to-launch templates for NPS, general satisfaction, budtender feedback, and product-specific feedback, so most use cases do not require building from scratch. You can also create fully custom surveys with your own questions and branching logic for needs specific to your store or region.

What’s the best way to measure customer satisfaction?

Most retailers use a combination of NPS, direct satisfaction scores, and open-ended feedback tied to a recent purchase or store visit. Measure consistently over time and segment the results: one average score can hide important patterns. Sweed Surveys reports aggregate and customer-level results, while its analytics dashboard highlights patterns and improvement areas automatically.

Does the survey tool integrate with my POS?

Yes. Sweed Surveys runs natively inside the Sweed platform, connected to the same POS, eCommerce, and customer data as the rest of your operations — with no separate integration or data syncing required. Sweed AI can analyze results to surface actionable recommendations, not just report scores.

When and how are surveys sent to customers?

Set a trigger event such as a purchase, visit, or sign-up, along with a start and end date and delivery channel: email, push, text, or a combination. The Sweed Survey workflow engine then handles the sequence automatically, including frequency limits and a cap on how many times an individual customer sees a survey.

Is Sweed’s survey software compliant with cannabis regulations?

Sweed Surveys operates within the same compliance-aware infrastructure as the rest of the Sweed platform, built specifically for regulated cannabis retail. Customer communication and marketing requirements vary by state, so confirm consent and communication rules with your compliance team for your jurisdiction.

How is this different from tools like SurveyMonkey or Typeform?

General survey tools collect responses but are not connected to customer profiles or purchase history, so acting on results often requires manual exports, cross-referencing data, and switching tools. Sweed Surveys is built for cannabis retail and integrated with your dispensary management platform. Surveys trigger from real customer activity, feed into existing segments and marketing workflows, and can route respondents to leave a Google review. Sweed AI analyzes the results to surface actionable recommendations directly inside the platform.

How do I measure customer satisfaction, and what’s a good score?

There is no universal good score: it depends on your baseline, market, and metric, whether NPS, CSAT, or star ratings. The more useful measure is the trend over time and how it varies by store, budtender, or product line. Sweed Surveys tracks those changes automatically, so you can compare your performance against itself rather than chase an arbitrary industry number.